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User Experience

The User Experience Executive Development Program is a place where you’ll be challenged to put both your creativity and analytical skills to work—perfect for those who are left and right-brained.

Here, you’ll collaborate with the User Experience Research team to help improve our understanding of our customers and their ecosystems. Among other opportunities, you’ll learn to merge research findings to create insights, discover innovations and enhance best practices.

Locations and Start Dates

Our User Experience Executive Development Program is offered at our Macy’s Systems and Technology locations in Atlanta, GA, Lorain, OH, Mason, OH, as well as our macys.com offices San Francisco, CA. Classes start in throughout the year based on business need.

Training

Professional development begins on day one with a combination of structured, hands-on, and classroom-style learning. During the first phase of the program, you will spend some time with a mentor assigned by your manager to assist in leadership best-practices and help you grow through continuous constructive feedback. You’ll spend the your first few months with your team shadowing and learning. Every two weeks you will meet with your fellow EDP trainees in sharing your experiences and learning leadership and presentation skills from our Learning and Development team. Every quarter, you will attend the Executive Speaker Series where you will hear an executive or team present on the projects they are currently working on. You will continue to learn every day as you work through problems and projects. Supplemental learning courses are always just clicks away via our virtual Talent Center.

Impact

In this role, you will analyze reporting to identify areas for immediate optimization such as pricing, inventory, promotions, and visual updates. You will be working with UX teams and Product Managers to develop research approaches, schedules and detailed test plans. You will also help with synthesizing findings to inform a better understanding of our customers, giving insight into business/user value, and identifying usability issues.

Career Growth
Associate User Experience Architect
User Experience Architect
Senior User Experience Architect
Manager/Lead, User Experience Architecture
Qualifications

First things first, you will need a bachelor’s degree from an accredited university by the time you start with us, and a minimum cumulative 3.0 GPA is preferred in Cognitive Psychology, Cognitive Science, Human Computer Interaction, Human Factors or similar majors.

We’ve also determined a few qualities that we seek in candidates. Intellectual curiosity, a positive attitude, and self-motivation are a great start. Beyond that, you should have a sincere passion for engaging with people—and the communication skills to match. We are also looking for leadership experience that includes professional business ethics, assertiveness, and an aptitude for helping others solve problems. Having a good understanding of Microsoft Word, Excel and PowerPoint are key to success in this position. You should be familiar with a variety of research methodologies including usability testing, contextual inquires, focus groups, surveys, unmoderated and remotes studies and diary studies. Having experience with wireframing tools such as Visio and Axure are a plus.

Macy’s Snapshots

Technology

The people are real. The places are real. The photos are real. Making this your perfect opportunity to go behind the scenes and get a genuine glimpse of Macy's Technology inner workings.