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Store Management

A Day in the Life

As a member of the Store Management team, you’ll lead, manage, inspire and execute. And you’ll do it in a position of high visibility and substantial responsibility. You’re on the frontlines of an industry-leading retailer. Naturally, your day-to-day responsibilities will not be cookie-cutter.

8:45 AM

Start the Day

I have my coffee in hand and am ready for a busy day at the store! On the way to my office I swing through my department where the merchandising team is busy putting out a new group of product I’m excited to check out. Once I’m at my desk I print a few reports and analyze our business from yesterday. I’m pleased to see we surpassed our plan and last year sales!

9:15 AM

Management Team Meeting

After responding to a few emails I head upstairs to the Executive Offices for our morning meeting with the opening management team. We discuss our business from yesterday, our objectives for today, floor coverage, and upcoming special events happening in the store.

9:45 AM

Recognition Rally

This morning is our monthly recognition rally where we have the opportunity to say thank you to members of our sales and support teams that went above beyond to drive results. I was able to present two of my Sales Associates with awards recognizing their exemplary performance in customer loyalty and repeat clientele!

10:00 AM

Store Opens

The store is now open as I walk the floor to check in with my team. My full-time Vendor Specialist is back today from vacation and I get to hear about his trip and fill him in on the new merchandise that’s arrived while he’s been gone. As I greet the members of my team I’m sure to mention our results from yesterday and gain commitments to ensure we exceed our sales plan for the day.

10:30 AM

Meeting with Merchandise Team Manager

I have a meeting with my Merchandise Team Manager to discuss our business. We look at how specific merchandise is selling in our store compared to the rest of the company. We walk the floor together and develop an action plan that includes moving our new goods to a more prominent location on the floor and scheduling a product knowledge seminar for my sales team.

11:00 AM

Coaching Conversation

I’ve set aside some time this morning to have coaching conversations with a few of my team members. We review the latest Scorecard which measures performance based on several key metrics. Patrick, my part-time associate, has been having a difficult time reaching his daily sales goals. I ask questions to help me understand his perspective and we collaborate on a behavioral plan to increase his results through the use of MAGIC selling.

12:00 PM

Interview Sales Associate Candidates

I’m heading up to the Human Resources office for my scheduled interviews. I currently have an open position in my department and am hoping to find a great candidate to round out the team. I conduct interviews with two applicants to get a better understanding of their experience and qualifications for the role.

1:00 PM

Time for Lunch

The closing managers have arrived and they cover the floor while I meet up with the other openers for lunch. We always have a few laughs when we’re all able to get together. We talk about our plans for the weekend and an upcoming community service event we are planning as a management team.

2:00 PM

Meeting with District Merchant

My District Merchant stops in to discuss our preparation for this weekend’s One Day Sale. He was also an EDP a few years back and now oversees sales and merchandising for men’s apparel in all ten stores of our district. We walk the floor to check in with the team and make sure everything is set and ready for the sale.

3:15 PM

Customer Solution

I get called to Men’s Shoes for a customer solution. One of the new associates there has been unable to locate a specific pair of shoes in the customer’s size. I remind the associate of our Search & Send function that allows us to order merchandise from online or another store and ship it directly to the customer. We walk through the process together and the customer is very pleased to have found the perfect shoes for his new suit.

3:30 PM

Leadership Team Meeting

We pull together as a leadership team every afternoon to discuss our progress towards the daily goals and strategize plans for the evening shift. So far my team is 65% to sales and has opened four Star Rewards accounts—well on our way to a great day!

4:00 PM

Prepare with Vendor Partners

I’m back on the floor working alongside my team and I run into one of my vendor partners for the new merchandise that came in this morning. We discuss scheduling our product knowledge seminar and she offers to stick around this afternoon to start talking features and benefits with team. She suggests we plan an event to show off the new product to our repeat clients and we schedule a call later in the week to discuss options with the store’s Visual Manager.

4:30 PM

Celebrate Success

I overhear Patrick, the associate I coached this morning, suggest several items to add on to a customer’s purchase. I tell him what a great job he did applying our behavioral commitments from our last conversation. He pulls his stats to show me he is already 112% to his sales goal for the day!

5:30 PM

Touch Base with Store Manager

Before I get ready to head home for the day I touch base with the closers in my department to make sure they understand their objectives for the evening. I stop by my Store Manager’s office to tell him about my coaching success with Patrick and filling my open position. He’s very pleased with my updates and thanks me for all my hard work which is always nice to hear from the boss!

Macy’s Snapshots

Store Management

The people are real. The places are real. The photos are real. Making this your perfect opportunity to go behind the scenes and get a genuine glimpse of Macy's Store Management inner workings.